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Copper Lane Payments Read-only example
Actor

Merchant support

Explains outcomes and requests refunds

    ActorMerchant support

    Incoming

    Nothing calls it.

    Outgoing

    • Payment service Request refund-1001

      Support requests EUR 10000 against pay-1001. refund-1001 uses its own operation key refund-op-1001 and initially remains requested.

    • Payment service Read an order’s payment evidence

      Support reads pay-1001 and its recorded source before deciding whether to request the refund. No bank balance or settlement observation is shown.