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Copper Lane Payments
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Swimlanes
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Copper Lane Payments
Payment service
Merchant support
Confirmation handler
not eligible
eligible
already processed
new, compatible evidence
Support requests a refund for pay-1001
Is this confirmed payment eligible for this refund?
Reject an unsupported or already completed refund
Record refund-1001 and submit refund-op-1001
Refund requested; its outcome is still unknown
A refund confirmation arrives separately
Was this refund event already processed?
Duplicate refund event; recorded outcome unchanged
Record the compatible refund confirmation
Refund confirmed by the fictional processor
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Refund the unavailable lamp
Step 2
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