Merchant support
Explains outcomes and requests refunds
ActorMerchant support
Incoming
Nothing calls it.
Outgoing
- Payment service Request refund-1001
Support requests EUR 10000 against pay-1001. refund-1001 uses its own operation key refund-op-1001 and initially remains requested.
- Payment service Read an order’s payment evidence
Support reads pay-1001 and its recorded source before deciding whether to request the refund. No bank balance or settlement observation is shown.